Once upon a time, I taught at a few DI schools.
I filled out progress reports when the students asked for it in person. I never returned emails/calls about grades, simply because you can't verify if it really was an athlete, or if the person really had the athlete's permission to obtain grades.
Based on the fact they pulled Giddy the week after final grades were posted for the Fall semester, I would guess he either has an incomplete or is appealing a grade. He needs to complete 6 hours and maintain our minimum GPA to be eligible. I would guess the classwork he needs may directly affect one of those standards. You pull him when their could be a question and give him a chance.