Guess all our fans were staying home to watch the televised in-state rivalry between UT-K and Tenn. Tech.
If we would have been undefeated and ranked in the top 25 I don't think there would have been that many more, maybe 16-18K. Murfreesboro doesn't really care, most of the students don't care and for sure most of the Alumni don't and half the fans that post of these forums don't go. I don't know how you fix it. I was there, all my tickets (7) were used. I will be there at the last game.
I think you hit the nail on the head in the first couple of sentences. I couldnt make the game yesterday because I had high school basketball games to watch. I was watching the game on my phone and one of my players asked what I was watching. I said the MT game and his response was "THEY SUCK!" WHen I told him that we were 6-2 he looked shocked. This county does not care about this football team. I don't know what the solution is but somebody who is getting paid to do so needs to figure it outI'm somewhat believing our issue is related to a cultural mindset. We are not relevant in Murfreesboro, much less throughout Middle Tennessee in the game of football. Yes, our product on the FB field hasn't been as consistent as it needs to be to have sellouts at every game (even with our tarps in place that lowers net capacity). I'm beginning to think upper deck may should be tarped too, except at HC, WKU, Marshall, or with other P5 teams coming in to play. Businesses don't get as excited any more either: For instance, Didn't hear the announcement that Toot's gives five free wings with ticket if we score 42, just heard the McDonalds one if we hold our opponent to 24 or less that our ticket is a "buy one get one" coupon good until Monday. We are not generating ROI for them, apparently. And, we have a tiny fan base relative to 120,954 (2013 census) population of Murfreesboro or the 127,000 estimate that I saw more recently. Bottom line, is we are not doing the required things that helps us be a champion. Our goal is to get bowl eligible, win a notable game every now and then, but sleepwalk in games we are supposed to win by 17-19 points, and lose by 20 (in the case yesterday, but there are others like it).
Part of it is that the MT administration folks and marketing people do next to nothing to get out in the community. The city will continue to not care until you go out there and make them care.
Part of it is that the MT administration folks and marketing people do next to nothing to get out in the community. The city will continue to not care until you go out there and make them care.
The reality of the situation is that a team like MT or WKU or a UTEP should be sending coaches up to the P5 schools on a 4-5 year basis. If we aren't doing that, we are stuck and we are doing it wrong. If the big boys aren't calling then we have something nobody wants.
First post here on a topic I'm passionate about:
The biggest problem with our attendance is the administration. Yes, the on-field product can sway tickets, but any seasoned sports sales/marketing pro will tell you that you have it ignore the product as much as possible. Unlike most other industries the product you're selling here is ever changing. It's literally being produced at the exact same time it's being consumed.
In regards to admin, they have set up the stadium to be empty weekly. There's one salesperson on staff. Total. You can't sell a product if you do not have a staff to sell it. If you build up a strong STH base, then you can weather the storm of poor on field performance.
Prices should not have been raised this year, and shouldn't be for a while. It's simple supply and demand. There's an excess supply of seats, therefore demand is low. You do not raise prices in those economic conditions. You're only angering the customers who are currently loyal to you.
There is no service staff. When you're competing with people's home theater systems what is one differentiator? Customer service. The top organizations in sports have full service staffs dedicated to STH's. Adding value, building relationships, visiting clients in games, troubleshooting, making STH's feel like they're a part of the org, etc.
Another differentiator? In-game experience. The band needs new songs, the PA announcer is not exciting, the in game promos are lacking. On the flip side, the concessions options can be improved, stadium aesthetics are outdated, ushers/ticket takers/hawkers/concessionaires/parking attendants all need full training in customer service. If the product on the field sucks, make sure everything else a customer touches is as close to amazing as possible.
The marketing department is doing the same promotions and executing the same plans as they have been for the last 15+ years. They have not evolved. Sticking some yard signs in the ground at intersections didn't drive walk-up then, and it's not driving walk-up now. Without walk-up you don't have leads for a sales staff to call.
They're not utilizing the university's greatest asset - i.e. young talent. There are sales classes, graphic design students, marketing majors, web content developers, social media gurus, etc etc etc. Give these students real-life experience while they are in school. Work with the professors to develop programs to benefit both the students and the organization.
Yes it needs a lot of work, but with the right investment and training it can be done.
I hate to be disagreeable, but there isn't anything to market. 90% of the attendees are people that care - The players and their families, the Cheerleaders and their families, the band, the flag pole wavers, the die hard fans (maybe 5K of these is they all showed up, and the blue hairs that have been coming for 40 years and maybe 3-500 students. This is your base, they care. You are slowly losing them...think about that for just a second.
And, we can't afford to upgrade the things your talking about their is no ROI, none, zero, nada. Aside from winning more and holding our staff accountable, the best thing the AD can do is market to the diehards and use them to get more folks at the game. I have 7 season tickets, you want me to expand this group, then give me a ticket deal I can sell and turn me loose versus squeezing me for more money.
The idea that in our current state we are going to hire some additional resources and beautify the stadium and improve the experience is not going to work. Saturday, we had a 6-2 team on a beautiful day and we got 13K announced.
First post here on a topic I'm passionate about:
The biggest problem with our attendance is the administration. Yes, the on-field product can sway tickets, but any seasoned sports sales/marketing pro will tell you that you have it ignore the product as much as possible. Unlike most other industries the product you're selling here is ever changing. It's literally being produced at the exact same time it's being consumed.
In regards to admin, they have set up the stadium to be empty weekly. There's one salesperson on staff. Total. You can't sell a product if you do not have a staff to sell it. If you build up a strong STH base, then you can weather the storm of poor on field performance.
Prices should not have been raised this year, and shouldn't be for a while. It's simple supply and demand. There's an excess supply of seats, therefore demand is low. You do not raise prices in those economic conditions. You're only angering the customers who are currently loyal to you.
There is no service staff. When you're competing with people's home theater systems what is one differentiator? Customer service. The top organizations in sports have full service staffs dedicated to STH's. Adding value, building relationships, visiting clients in games, troubleshooting, making STH's feel like they're a part of the org, etc.
Another differentiator? In-game experience. The band needs new songs, the PA announcer is not exciting, the in game promos are lacking. On the flip side, the concessions options can be improved, stadium aesthetics are outdated, ushers/ticket takers/hawkers/concessionaires/parking attendants all need full training in customer service. If the product on the field sucks, make sure everything else a customer touches is as close to amazing as possible.
The marketing department is doing the same promotions and executing the same plans as they have been for the last 15+ years. They have not evolved. Sticking some yard signs in the ground at intersections didn't drive walk-up then, and it's not driving walk-up now. Without walk-up you don't have leads for a sales staff to call.
They're not utilizing the university's greatest asset - i.e. young talent. There are sales classes, graphic design students, marketing majors, web content developers, social media gurus, etc etc etc. Give these students real-life experience while they are in school. Work with the professors to develop programs to benefit both the students and the organization.
Yes it needs a lot of work, but with the right investment and training it can be done.
I agree with you that referrals are a great way to grow business. Referrals always work in any industry.
I also should have prefaced my comment above with my credentials. I have a marketing degree (from MT), a Masters in Sports Admin, and 8 years of experience in sports & entertainment. What I outlined above works. Every time. I am speaking from experience and research. It's not rocket science. It's having an administration that is willing to invest in the people needed to do the job correctly.
Wow.......that's bush leagueA friend of mine called the ticket office on Saturday morning to ask about tickets to the UTSA game. Office was closed, he got no answer, and instead heard a voicemail message saying it was game day and to come on out to Floyd Stadium to watch the Blue Raiders battle Western Kentucky.
There are no words.A friend of mine called the ticket office on Saturday morning to ask about tickets to the UTSA game. Office was closed, he got no answer, and instead heard a voicemail message saying it was game day and to come on out to Floyd Stadium to watch the Blue Raiders battle Western Kentucky.